OUR CONTACT DETAILS:

Name: Lucy Ndoge

Address: Gate 14 Mirema Drive Roysambu, Nairobi, 00100 KE

Phone Number: +254759909077

E-mail: lucyndoge@lucianonlinesupport.live

THE TYPE OF PERSONAL INFORMATION WE COLLECT

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Marketing preferences

  • Transactional information relating to the services we provide

HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT 

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To discuss existing or future work assignments

  • Through the contact form on our website or contact made via Social Media

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: [delete as appropriate]

(a) Your consent. You are able to remove your consent at any time. You can do this using the contact details above

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

HOW WE STORE YOUR PERSONAL INFORMATION

Your information is securely stored.

We keep personal information for prospective clients for 3 years. We keep personal information for clients for 7 years. We will then dispose your information safely.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sarah@lucianonlinesupport.live if you wish to make a request.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at lucyndoge@lucianonlinesupport.live

You can also complain to the ICO if you are unhappy with how we have used your data.